k6669 Support – Fast, Friendly Help for Every Bangladesh Player

Standard KYC reviews are completed within 1 to 24 hours during business hours (BST, UTC+6). To avoid delays, ensure your National ID card photos are clear, well-lit and show all four corners of the card. If your verification is taking longer than 24 hours, contact live chat with your submission reference number and an agent will escalate the review immediately.

On the login page, select "Forgot Password." Enter your registered mobile number and an OTP will be sent to your phone within 60 seconds. Enter the OTP, then set a new password. If your registered number is no longer accessible, contact support via live chat with your NID details so our team can manually verify your identity and update your contact information securely.

Withdrawals are processed within 24 hours in most cases. Common reasons for delays include: pending KYC verification, active bonus wagering requirements not yet met, a first-time withdrawal security review, or a high volume of requests during peak periods such as BPL finals week or Eid. Contact live chat with your withdrawal request ID for a specific status update.

Yes, but this requires identity verification for security reasons. Contact our support team via live chat or email at [email protected] and provide your current registered number, your NID details, and the new number you wish to use. The process takes 1–3 business days and may require an additional selfie verification step.

Go to your bet history, find the relevant bet slip and note the bet ID, match name, market type and the date/time of placement (in BST). Contact live chat or email support with these details and a clear explanation of why you believe the settlement was incorrect. Our sportsbook integrity team will review the official match result data and respond within 24–48 hours with a final determination.

Try these steps in order: (1) Clear your browser cache and cookies; (2) Switch from Wi-Fi to mobile data or vice versa — network routing issues are common across Bangladesh ISPs; (3) Try a different browser (Chrome, Firefox or Samsung Internet on Android); (4) Disable any VPN or proxy service; (5) Restart your router or mobile hotspot. If none of these resolve the issue, contact live chat and mention your location, device model and internet provider so our technical team can investigate.

Deposit limits can be set directly in your account settings under the Responsible Gaming tab. Changes take effect immediately for reductions and after a 24-hour cooling-off period for increases. To request self-exclusion — temporary or permanent — contact our responsible gaming support team via live chat. Self-exclusion cannot be reversed during the agreed exclusion period. We take these requests seriously and process them with full confidentiality.

Bonus funds appear in your account wallet under a separate "Bonus Balance" section. Each bonus has specific terms — including minimum odds, eligible games, and wagering requirements — visible in the Promotions section of your account. If your bonus is not visible or you believe it has been applied incorrectly, contact live chat with the promotion name or code and the date you claimed it. Our promotions team will investigate and resolve it promptly.

Yes. Our support team includes agents fluent in both English and Bengali. When you open a live chat or send a WhatsApp message, you can write in either language — or switch between them mid-conversation if needed. We understand that for many players across Dhaka, Sylhet, Khulna and Cox's Bazar, explaining a complex account issue is easier in Bengali, and we fully support that.